How Undercover Filming Uncovered a £28m Holiday Ownership Fraud

Authorities have called it as one of the largest frauds of its kind in the UK.

Altogether 14 defendants have been sentenced for their involvement in a £28 million scheme to defraud over 3,500 timeshare owners.

The victims were keen to exit age-old timeshare contracts and went looking for help.

Most were from 60 and 80. In excess of 500 of them lost over £10,000, and one transferred more than £80,000.

Those victimized were exposed to high-pressure presentations continuing for six hours. They were left out of pocket, holding valueless fake "credits" and still locked into expensive timeshare contracts they frequently were unable to use.

The Business Central to the Scam

The company at the core of the scheme was Sell My Timeshare (SMT). They collected clients' cash to fund the directors' lavish standard of living of private schools, millionaire mansions and personal aircraft.

The man at the top of the firm, Mark Rowe, was given a seven-and-half year prison term in January for fraudulent conspiracy.

On Friday, his partner one of the co-defendants was one of the final three to hear their sentences.

She was given a two-year suspended jail sentence at Southwark Crown Court after confessing to illegal fund handling.

It has been a long time coming and marks a significant success for the victims who came forward, the law enforcement and the Crown.

How the Investigation Was Initiated

I first heard about the firm was in the mid-2016. The position was in the investigations unit of a news organization, creating investigative features.

A colleague noted that his parent had taken over the ownership of a holiday property in the Spanish coast and, after years of holidays, had begun looking to exit the contract.

It should be noted how widespread timeshares had grown with British holidaymakers in the 1980s and 1990s.

Timeshares enabled families to use the identical property every year, or exchange their weeks with additional holders who had properties in other resorts. Roughly 600,000 sun-lovers seized that opportunity.

The initial boom was linked to a many reports about unscrupulous sellers mis-selling investments. They appeared frequently on investigative broadcasts.

The standard holiday ownership agreement bound owners for many years.

At that time, those holders who had experienced their regular accommodation in the sunshine for a long time were getting older, and many were looking to end their association to their vacation investments.

A number had health issues and couldn't get to their properties. Others just believed they'd achieved their goals from them. And a portion had passed away, in frequent situations leaving their family members to inherit the contracts - including their yearly fees and upkeep costs.

The Undercover Operation Unfolds

This was the situation the family member had been placed. She browsed the internet for solutions and discovered the company, a enterprise whose digital platform assured to get her out of her deal.

However, having submitted funds and scheduled a consultation with them, her family smelled a rat.

Additional investigation uncovered hundreds of people claiming they had submitted funds and got nothing out of it. In fact, they had suffered financially. Substantial amounts.

The reporting group commenced probing what was occurring. It was rapidly apparent that there were questionable operators working within the vacation property industry.

A legal professional had numerous client reports aiming to litigate against SMT.

We spoke to individuals who had used the firm and they collectively described identical situations. They believed the company would acquire their investment from them but when they went to a consultation (for which they made an advance payment) they were advised there was no potential buyers.

Rather, they were persuaded - in fact pressured - to invest additional funds acquiring "the firm's incentive scheme", associated with the organization's holding firm, Monster Travel.

What exactly these were was not exactly clear. They seemed similar to a type of exchange medium, offering reduced-price holidays and benefits and consumer discounts.

And they were seemingly "exchangeable with additional holders, some time down the line.

Paying cash immediately would result in an long-term benefit that would offset the company's charges and allow the investor ahead financially, released finally from their troublesome contract.

Too good to be true? Indeed, it was.

A 'Deceptive Scheme'

Assuming these reports were accurate, this was a major deception.

The technique is termed a "deceptive marketing."

Someone - specifically the organization - "baits" the consumer by marketing a specific service only to then state it cannot be provided, directing the individual to another, inferior offering.

That's illegal. Armed with all the accounts we had gathered, we made the case to discreetly video one of the firm's consultations.

This takes commitment, energy, and clear arguments for why this is the sole method to obtain the data needed to confirm deceptive practices.

Armed with that permission, our compact group arranged a meeting with one of the firm's agents in the English town.

Acting as a potential client hoping to assist his parent out of her timeshare contract|holiday ownership agreement

Patricia Griffin
Patricia Griffin

A tech journalist and digital strategist with over a decade of experience covering emerging technologies and their impact on business and society.